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Suggestions on How
To Resolve A Consumer Dispute
First
Second
Third
Most automotive disputes result from a
lack of communication between consumers and dealership, manufacturer
or distributor or other representatives. If a problem arises, it is
suggested that a customer should follow these simple procedures:
Always be prepared to provide the
following information:
• Vehicle information (make, year,
model, mileage)
• The nature of the problem (sales, service, warranty, advertising)
• A brief description of the problem
• The action or solution desired
First
Always speak to someone in
authority at the dealership. If the problem involves a sales
transaction, speak to the sales manager. If service is
unsatisfactory or the problem involves a defect in the vehicle,
contact the service manager. If you are still dissatisfied, you
should ask to see the customer relations manager, general manager or
dealership owner. Dealership staff are anxious to retain
satisfied customers and should be happy to help resolve problems.
Second
If a satisfactory solution
can't be reached and the problem is with the vehicle itself or with
service provided by the manufacturer or importer, contact the
manufacturers' customer relations office.
Third
If the problem is unresolved
after following the First and Second step, and the manufacturer
endorses or sponsors a third-party dispute resolution program, that
program should be contacted directly. Click on a manufacturer's name
below to connect to that manufacturer's web site.
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ACURA
National Office
National Customer Relations Department
(800) 382-2238
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ALFA ROMEO
National Office
Owner Relations Department
(407) 856-5000
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AM GENERAL
National Office
(219) 237-6222
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AUDI
National Office
Customer Relations
(800) 822-2834
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BMW
National Office
Customer Relations Department
(800) 831-1117
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BUICK
Central Office
Customer Assistance Center
(800) 521-7300
Telecommunication devices for the deaf
(TDD and TTY): (800) 832-8125 or (800) TD-BUICK
Canada Customer Assistance Centre:
(800) 263-3777 (English) or (800) 263-7859 (French)
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CADILLAC
Central Office
Consumer Relations Center
(800) 458-8006
Telecommunication devices for the deaf
(TDD and TTY): (800) 833-2622 or (800) TDD-CMCC
Canada Customer Assistance Centre:
(800) 263-3777
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CHEVROLET & GEO
Central Office
Chevrolet Customer Assistance Center
(800) 222-1020
Telecommunication devices for the deaf
(TDD and TTY): (800) TDD-CHEV or (800) 833-2438
Canada Customer Assistance Centre:
(800) 263-3777
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DAIHATSU
National Office
(714) 761-7000
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DAIMLER CHRYSLER
National Office
Customer Relations Manager
(800) 992-1997
Canada Customer Relations
(800) 465-2001
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DODGE
National Office
Customer Relations
(800) 992-1997
Canada Customer Relations
(800) 465-2001
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FIAT
National Office
Corporate Communications Department
(212) 207-0947
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FORD
National Office
Customer Assistance Center
(800) 392-3673 or (800) 392-FORD
Other Toll-Free Numbers, Lincoln and Merkur: (800) 521-4140
Telecommunication devices for the
deaf: (800) 232-5952
Canada Customer Assistance Centre
(800) 565-3673 or (800) 241-FORD.
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GENERAL MOTORS
National Office
Executive Customer Assistance Center
(313) 556-5000
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HONDA
National Office
National Consumer Affairs Representative
(310) 783-3260
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HYUNDAI
National Office
National Consumer Affairs
(800) 633-5151
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INFINITI
National Office
National Consumer Affairs Department
(800) 662-6200
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ISUZU
National Office
National Customer Relations Manager
(800) 255-6727
(310) 699-0500
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JAGUAR
National Office
Customer Assistance Center
(201) 818-8100
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JEEP
National Office
Customer Relations Manager
(800) 992-1997
Canada Customer Relations
(800) 465-2001
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KIA
National Office
Kia Motors Corp.
(800) 333-4542
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LAND ROVER
National Office
Owner Care
(800) 637-6837
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LEXUS
National Customer
Satisfaction Department
(800) 255-3987 or (800) 25-LEXUS
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LINCOLN
Lincoln Customer Assistance
Center
(800) 521-4140.
Telecommunication devices for the
deaf: (800) 232-5952
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LOTUS
National Office
(404) 822-4566
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MAZDA
National Office
Customer Satisfaction
(800) 222-5500
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MERCEDES-BENZ
National Office
Customer Assistance Center
(800) FOR-MERCEDES (367-6372)
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MERCURY
Ford Customer Assistance Center
(800) 392-3673 or (800) 392-FORD.
Ford's Customer Assistance Centre,
Canada
(800) 565-3673 or (800) 241-FORD.
Telecommunication devices for the
deaf: (800) 232-5952
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MITSUBISHI
National Office
National Customer Service
(800) 222-0037
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NISSAN
National Office
National Consumer Affairs Department
(800) 647-7261
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OLDSMOBILE
Customer Assistance Network
(800) 442-6537
Telecommunication devices for the deaf
(TDD/TTY): (800) TDD-OLDS or (800) 833-6537
Canada Customer Assistance Centre:
(800) 263-3777
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PEUGEOT
National Customer Relations Department
(800) 345-5549
(201) 935-8400
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PLYMOUTH
National Office
Customer Relations
(800) 992-1997
Canada Customer Relations: (800)
465-2001
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PONTIAC/GMC
Customer Assistance Center
(800) 762-2737
Telecommunication devices for the deaf
(TDD/TTY): (800) 833-7668
Pontiac/GMC Canada Customer Assistance
Centre
(800) 263-3777
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PORSCHE
Customer Commitment
(800) 545-8039
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ROLLS ROYCE
National Office
Customer Services
(201) 967-9100
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SAAB
Customer Assistance Center
(770) 279-0100
(800) 955-9007
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SATURN
Saturn Assistance Center
(800) 553-6000
Telecommunication devices for the deaf
(TDD/TTY): (800) TDD-6000 or (800) 833-6000
Canada Customer Assistance Centre: (800) 263-3777
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SUBARU
National Owner Service Department
(800) 782-2783 or (800) SUBARU3
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SUZUKI
National Office
Customer Relations Department
(800) 934-0934
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TOYOTA
Toyota National Customer Relations
(800) 331-4331
Telecommunication devices for the
deaf: (800) 443-4999
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VOLKSWAGEN
National Office
Customer Relations
(800) 822-8987
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VOLVO
National Office
Customer Service
(201) 767-4737
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